Outsourcing News

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On Tuesday I read with interest Jordan Furlong’s blog post The evolution of outsourcing .  He opens by noting that though LPO is “in its relative infancy, legal process outsourcing has already had a huge impact on the legal services marketplace”.  Furlong focuses on two effects outsourcing has on the legal market: “The first affects online drugs no prescription LPOs themselves: they now need to move their value proposition beyond cost savings in a market they helped to make more sophisticated. The second affects everyone: the legal profession’s response to LPO is having an unexpected effect on how legal work is distributed and how legal resources are allocated.” We agree.  As a provider, we know that simply offering lower labor cost is not enough.  We therefore work hard to improve processes, introduce technology, increase efficiency, reduce cost, and achieve better outcomes for the lawyers whom we support.  Personally, “I’ve put my money where my mouth is”:  I recently turned over global marketing to colleagues so I could work in Integreon’s legal operations consulting group to help do exactly that. Furlong was perhaps even more prophetic than he realized when he wrote that “a surprising number of law firms are adopting — and adapting — the outsourcing model themselves.”  On Thursday, Legal Week published Taylor Wessing set to create arm in Cambridge for standardised work . The article reports that the Anglo-German law firm will set up “an affiliated corporate services business to offer clients standardised work.”  Their goal is to offer lower-cost options for routine work such as corporate due diligence.  Eventually Cialis Without Prescription “it is likely that the firm will offer the service to third parties, including other law firms.”  The firm may also partner with an IT outfit to streamline work. “Adopting the outsourcing model” as Furlong suggests is exactly right.  From the limited information we have, it sounds like the firm’s Cambridge unit will be a captive LPO. We think this development is good news for the legal market.  It further validates that law firms must respond to corporate pressure for (1) options, (2) lower cost, and (3) process improvements.   Of course, we also view it as an explicit endorsement of the LPO approach.

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LPO Now Driving Law Firms?

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Advantages Of Chronological Resume

The Legal Process Outsourcing (LPO) market is relatively new and rapidly evolving, with a multitude of providers. Like many markets, it will probably consolidate over time, which means careful buyers will consider which providers are likely to be around for the long haul. This adds to the usual challenges of evaluating a crowded playing field, especially for buyers with relatively little LPO experience, but analyst reports that evaluate the market and buying process can help. One such report is the recently-released “Sourcing Prism” report, Legal Service Outsourcing Edition, published by the Buy Xenical Online ValueNotes Sourcing Practice (”VN”), which has been tracking the LPO market for several years. The report rates 41 LPOs and helps buyers understand key selection criteria. Integreon is pleased to be highly rated across all key criteria, ranking as 1 of just 3 “Pacesetters” identified. This post summarizes the Sourcing Prism; readers who would like a complimentary copy can register for it here

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Choosing the Right Legal buying drugs online without prescription Process Outsourcer

Early Case Assessment (ECA) is the e-discovery solution most in demand, according to the 2009 Socha-Gelbmann Electronic Discovery Report . In my blog post, E-Discovery Takeaways , I discussed the various methods clients are using to reduce the cost of handling e-discovery such as by in-sourcing and moving data to the cloud. Many corporations and law firms are also pinning their hopes on ECA. This hope, however, is often misplaced; buy cheap drugs effective ECA requires detailed process know-how and avoiding undue faith in a single application touted as an ECA panacea. The report describes industry wide confusion between perceived and true functionality offered by ECA applications:  “ECA has been a hot topic for the past two years. We believe a major factor for this level of popularity is that it is being portrayed by many as a silver bullet for constraining runaway costs. A concise, generally accepted definition of ECA does not exist. Consequently, defining ECA depends on who you ask. Some purveyors of products are working at rebranding old tools as ECA adding to the confusion.” [emphasis added] The survey results also indicate that “ overselling ” by software providers is one of the biggest problems in e-discovery related to ECA. Hand-in-hand with this problem is the need for ESI-specific lawyer education and mentoring

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Early Case Alli Online Assessment – The Emperor Has No Clothes

In 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate corporations globally. In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI. Key findings: Customization, integration/implementation and vertical expertise are the most important attributes influencing KPO investment clients’ satisfaction with their 2009 outsourcing providers. Vendor dissatisfaction is uncommon in the KPO industry among top ranked suppliers Strong dissatisfaction is uncommon in this buy medicine online without prescription niche KPO sector, occurring in only 2.6% of hedge fund industry client types, 2.9% in investment banking clients, and 3.8% in equities research clients globally. UK and US clients are among the most satisfied with KPO services delivery. Strong dissatisfaction with offshore outsourcing vendors was less than 6.3% of all surveyed clients with 2009 projects. Comprehensive services vendor arrangements from a comprehensive/end-to-end KPO investment vendor produced the highest satisfaction rates.

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Recent evidence suggest that the new normal for large law firms will prescription online differ from the pre-crash legal market.  Two online prescription drugs weeks ago Hildebrandt Baker Robbins released its Peer Monitor Economic Index (PMI) for Q1 2010, which is flat – at the same level as 2009 Q4.  PMI is a function of demand (billable hours), productivity (hours per lawyer), rates, direct expenses, and overhead expenses.  Three components were down; the two that were up do not signal an upturn.  Rates were up but reflect only a change in mix, meaning lawyers with higher rates did more of the work. Productivity was also up but reflects fewer lawyers doing what work is available.  Hildebrandt concludes: “It is increasingly apparent that the fundamental economics of legal practice are undergoing a significant and permanent shift…. With slow revenue growth, firms will continue to focus on cost‐cutting to bolster profitability, and consequently aggressive cost controls are now the norm, no longer simply a short‐term response to weak demand and pricing…..

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BigLaw New Normal May Accelerate Changes in How Firms Support Lawyers

The EDRM 2010 Spring kick-off meeting this week in St. Paul Minnesota had nearly 100 attendees turnout, which may show that the electronically stored information (ESI) community is regaining some of its former optimism. The work of EDRM (The Electronic Discovery Reference Model) is done by a series of project teams and medicine without prescription committees. Each reported on progress over the last twelve months and goals for the next year and I share some highlights here. Data Set Project One of the big challenges in e-discovery (EDD) is creating a large, freely available data set, against which lawyers and vendors can test software or develop new semantic or text handling algorithms. The Data Set project has soared past their initial goal of 100 GBs of unencumbered data and is currently offering three different sets of helpful test data. As reported last year, they a without prescription drugs re reaching out to other organizations to work for the betterment of the ESI community. Their very productive interaction with NIST (National Institute of Standards and Technology) has even resulted in receiving a copy of NIST’s source code used to run Hash values. (A hash is a mathematically generated ’signature’ for any digital file. Each is a limited and fairly small number of characters, irrespective of file size. Hashes are used to identify and compare files.) Data Set is supporting the TREC Project, the Text Retrieval Conference, run by NIST

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Update on Spring 2010 EDRM Meeting

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By Babs Deacon The full version of the 2009 Socha-Gelbmann Electronic Discovery Report was finally published in December 2009 after exhaustive work by George Socha and Tom Gelbmann . It is the largest ever Socha-Gelbmann report; a compendium of trends, charts, and results spanning over 600 pages. The findings are fascinating and worth discussing, but so far surprisingly few in the industry have really given it much comment. Once again George and Tom provide the 35,000 foot view of the industry and a detailed market analysis.  The hotly contested vendor rankings have now been replaced by 250 pages of additional content. 2008-2009 Market – In-source / Out-source / Right-source Overall, the e-discovery market, like everything else in 2008, shrunk quickly pharmaci buying online es online and significantly. This is not surprising given that many law firms and corporations did cut back on their spending levels due to the recession

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E-Discovery Takeaways from the Socha-Gelbmann 2009 Report

Large US law firm WilmerHale announced Monday that it is opening a new business services center in the Dayton area, which will employ “approximately 187 employees from existing WilmerHale offices and new employees from the Dayton area.”  This may herald a new chapter in law firm middle office services, that is, how large firms go about providing the support lawyers need. WilmerHale explains that this will achieve “improved efficiencies for administrative order prescription drugs online teams and the firm, and reduce significant operational expenses.”  Only a few large law firms have so far opened support centers in low cost locations; these illustrate different operating and location options: Orrick has a large and established domestic low cost support center, its Global Operations Cente buy amoxicillin online r in Wheeling, WV , which it owns and operates. White & Case and Baker McKenzie both have low cost offshore centers in Manila, which each firm owns and operates. Clifford Chance operates a center in Delhi, which Integreon advised and supported

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WilmerHale Reduces its Middle Office Costs

The knotty problem of cross-cultural communication is a tricky to untangle under any circumstances. Are your words understood as you mean them? Are you missing nuances when your listeners respond? And do you know all the cultural norms that overlie everything that is no prescription online pharmacy said on each side

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The American Bar Association (ABA) is reviewing its Model Rules of Professional Conduct, including the rules applicable to legal process outsourcing (LPO).  Integreon recently submitted formal comments to the ABA and testified at an open hearing.  This post provides background on the ABA process, reports on a recent open meeting, Buy Xenical pills and reproduces Integreon’s formal statement at the open meeting. Public Forum on Offshore Outsourcing of Legal Services (17 April 2010, NYC) The ABA Section of International Law held its 2010 Spring Meeting last week.  On Saturday, April 17th, there was an open meeting, Public Forum on Offshore Outsourcing of Legal Services .   The purpose of this session was “to gather viewpoints for the Section’s Leadership Council ["Council"], which is considering the formulation of policy recommendations to the larger ABA. The forum will include brief presentations from a panel involved with outsourcing issues and will also encourage audience statements and participation regarding views on outsourcing as they relate to legal practice.”  The Section also invited submission of written information using the same set of questions as the 20/20 Commission (see below). Background on the ABA Commission on Ethics 20/20 and Its Information Gathering Process A hand-out at the Public Forum summarizes the ABA goal nicely: “The ABA has long provided national leadership and vision in developing and interpreting standards of legal ethics and professional regulation. The speed with which technological advances and globalization Buy Levitra Online affect lawyers, law firms, and clients requires thoughtful action and leadership by the Association because they present challenges that our ethics and professional regulatory rules may not yet fully address. Accordingly, in August 2009, ABA President Carolyn B. Lamm created the Commission on Ethics 20/20 to perform a thorough review of the ABA Model Rules of Professional Conduct and the U.S. system of lawyer regulation and propose policy recommendations that will allow lawyers and law firms to better serve their clients, the courts, and the public in this new practice paradigm.  For additional information about the Commission and its work, please go to http://www.abanet.org/ethics2020/home.html “ The 20/20 Commission is seeking public comment.  Its home page states “The Commission is also interested in gathering information about domestic and international legal process outsourcing from lawyers, law firms, clients and outsourcing providers, and developed the following questions to do so.” In addition, the Commission is working with the ABA Section of International Law’s Outsourcing Task Force to gather information. ABA Section of International Law’s Outsourcing Task Force The hand-out also summarizes the Section’s goal nicely (see also Section web page ): “The purpose of the Section of International Law’s Outsourcing Task Force is to examine the international outsourcing of legal processes with the intention of proposing a Report with Recommendations to the House of Delegates on the subject. From solo practitioners to the largest law firms, the legal profession is increasingly embracing international legal process outsourcing to assist in providing legal services to clients

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ABA Reviewing Ethics Rules, Examining Legal Outsourcing

We read with interest a recently published Hildebrandt interview of Georgetown Law Professor Milton C. Regan, Jr on Outsourcing and the Impact on Legal Work . Professor Regan has thought long and hard about the future of law firms.  He co-organized the recent Georgetown Law conference on the future of law firms, summarized in our recent post Law Firm Evolution or Revolution .   At the conference, he presented ideas from a forthcoming journal article (details and link at end). The interview, like his presentation and paper, is thought-provoking.  We agree with much of it but take exception to a crucial point.   We disagree with his view that legal process outsourcers (LPO) can substitute for law firms, especially his view that LPOs can advise clients.  We start with this disputed point and then comment on several on which we do agree. Advice. Regan observes that once clients break down work into components, they “can find lower cost providers, either domestically or abroad, lawyers or non-lawyers, [and this] could hollow out a good portion of a firm’s operations… Right now, the standard distinction is that LPOs do routine work and law firms provide strategic advice.”  As LPOs understand their clients better, he suggests they will be “in a better position to provide advice.” As an LPO, we neither can nor should provide advice.  We cannot provide advice because we are not licensed to practice can you buy prescription drugs online without a prescription law; our providing advice would violate the unauthorized practice of law rules.  Moreover, we should not provide advice as a strategic business imperative.  Specifically, we work with law firms (and law departments).  So it is not in our interest to compete with firms.  Instead, we seek to free-up outside counsel to provide more and better advice. Rather than represent a competitive threat, LPOs allow firms to offer clients better value by outsourcing repetitive and routine work.  LPOs, with their expertise and investment in process engineering, quality control systems, and technology are well-positioned to perform these tasks.  But we are limited to tasks that lawyers can, practically and ethically speaking, delegate and supervise. Project Management. Relating to the topic of high-volume work, Hildebrandt asks Prof. Regan about project management.  He suggests PM is increasingly important for law firms.  We agree that firms need people “who can analyze the different steps involved in providing a service” and “to do cost accounting in a reasonably precise sort of way.”  Hiring the right personnel to decompose  work into steps and analyze profitability accurately will allow firms to identify routine, high volume tasks

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Two weeks ago the Georgetown Center for the Study of the Legal Profession at Georgetown Law School hosted a conference, Law Firm Evolution: Brave New World or Business As Usual? My colleagues Liam Brown (CEO) and Mark Ross (VP Legal Services), who also attended, buying drugs online without prescription agree that this rated as one of the best ever conferences about large law firms. Rarely have I seen such a good selection of topics and mix of pa where can i buy prescription drugs without a prescription nelists, who included managing partners, consultants, academics, and vendors.   Well-known presenters included  Ralph Baxter (Orrick), Mark Chandler (Cisco GC), Jeff Carr (FMC GC), Richard Susskind (writer and leading legal “futurist”), Dan DiPietro (Citi private banking ), and Adam Smith, Esq

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Law Firm Evolution or Revolution?

The legal market seldom adopts new things quickly. Though legal process outsourcing (LPO) is increasingly mainstream, lawyers are still climbing the adoption curve. They understandably want to gain comfort with this still somewhat new thing. One way to do so is to study it. By now, there have been countless LPO conferences in the both the US and UK. For lawyers considering offshore outsourcing, however, attending a conference in Manhattan or London is not the same as “seeing LPO in action.” The best way to do this is by going to India, the center of much of the offshore LPO industry. As an LPO provider, we know that visiting a delivery center in Mumbai, Delhi, or Manila is important to gain comfort. Many of our clients and prospects visit us in India to gain comfort. (They also visit us in Fargo, North Dakota and Bristol, England to gain comfort with onshore outsourcing). So we were delighted to learn that Red Bridge Strategy, Inc. has organized an LPO “Boot Camp”, that is, a field trip to India Buy Generic Cialis Online to learn more about legal process outsourcing. Red Bridge offers “consulting and advisory services to assist corporations and law firms in implementing optimal legal outsourcing solutions Buy Amoxil Online without prescription by drawing on our experience as technologists, management consultants and attorneys who have worked in both the U.S. and India.” The Boot Camp takes place May 18-20, 2010 in India and visits three leading LPOs: Integreon, Pangea3, and UnitedLex. Participants will also spend time with ValueNotes, one of  the leading analyst firms that follows the LPO market. Boot Camp topics include: Challenges & Opportunities in Discovery Outsourcing Ethical Considerations in Legal Outsourcing Who are the LPO Employees & Why is That Important? Legal Outsourcing: Comparing Vendors & Captives Working with Indian Teams: Differences & Similarities Legal Outsourcing Security & Confidentiality Integreon managers will present several sessions:  In Mumbai, Mark Ross presents on LPO ethics and Michael Sonsteng on A Multi-Shore Approach to Legal Outsourcing . Ron Friedmann will, in a pre-trip webinar, present on Challenges & Opportunities in Discovery Outsourcing . Registration and additional information is available at Global Legal Process Management Boot Camp . See also Red Bridge principal’s Matthew Sullivan’s Global Legal blog on LPO and legal services globalization.

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Learning about Legal Process Outsourcing: LPO Boot Camp

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