Outsourcing News

Looking to work on Call Center Project ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Project Id : 38999295 Category : Call Center Title : Outbound Pharmacy Sales Campaign Estimated Budget : Approximate 100 USD per Sale Description : We are India based Company looking for call center with minimum 5 seats to dial for our outbound Pharmacy Sales Campaign. Call center need to dial in USA and need to sale Pharmacy products

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Call Center Project – Outbound Pharmacy Sales Campaign

Looking to work on Call Center Tender ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Tender Id : 17923576 Category : Call Center Title : Call Center and Web based Travelling Planning Application Estimated Budget : Looking for Best Proposals Description : We are UK based organization looking for qualified and experienced service provider for our requirement of Call Center and Web based Travelling Planner Application. Contract will be for 2 years. Scope of Service: [A] Service provider needs to Develop, Deliver and Implement a new integrated Traveling Application with fresh design and added functionality for deployment across on our website and Call Center. [B] Travelling Application must be capable of planning multi-modal and multi-legged journeys. [C] Travelling Application must be capable of utilizing scheduling, RTPI, mapping and address datasets and incorporating these seamlessly into planning process.

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Call Center Tender – Call Center and Web based Travelling Planning Application

NEW DELHI: Tata Communications on Tuesday said it has bagged a contract from telecom operator Sistema Shyam TeleServices for deploying call center services. Sistema Shyam TeleServices, a joint venture of Russia’s Sistema Group and Shyam Group, is undertaking an aggressive roll-out of its telecom services under the brand ‘MTS’ across the country. As part of the agreement, Tata Communications would deploy its on-demand hosted contact center (InstaCC) services for all SSTL circles across the country on a pay-per-use model for MTS, Tata Communications said in a statement. MTS would pay on actual usage basis, giving it freedom to ramp up or ramp down based on the business environment. “MTS is on a fast trajectory of growth, and our contact center operations will grow at a rapid pace, inline with our expansion across 22 circles in India. We look forward to a service that is obsolescence proof, scalable and reliable in uptime,” SSTL Chief Information Officer Rajeev Batra said. Tata Communications has deployed all the critical hardware and software like dialer, recording, integration with third party business applications and CRM software, it said. Read More Article …

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Tata Communications to manage MTS call centres

Looking to work on Call Center Project ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Project Id : 54184096 Category : Call Center Title : UK Debt Consolidation Estimated Budget : Upto 25 USD per Sale Description : We are India based company looking for qualified centers for UK Debt Consolidation: Appointment setting campaign. We want the center to dial in UK normal business hours and convince UK residents who have outstanding debts. The selected center needs to set an appointment. Our estimated budget is upto 25 USD per verified appointment, and will be paid via PayPal on weekly basis. Interested centers are requested to contact us as soon as possible with their profiles

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Call Center Project – UK Debt Consolidation

Looking to work on Call Center Tender ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Tender Id : 15484410 Category : Call Center Title : Strategic Planning to Implement Call Center Estimated Budget : Looking for the proposals Description : We are USA based Travel Company looking for qualified and experienced service provider (From USA Only) to help us in Implementing our own Call Center for our Travel Services we are currently providing. Turn around time will be 10 months. Scope of Service [A] Service provider needs to develop and provide an executive summary which is defined as a brienf summary of the business obejectives, approach, expected costs and service benefits, and risks of the proposed call center project. The Executive Summary shall provide the reader with an overview of the recommendations and analysis and will clearly illustrate the entire picture prior to reading the details. [B] Service provide needs to provide following: (1) Full assessment of current call center structure throughout the region. (2) Summary of services and transportation programs accessed through our organization

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Call Center Tender – Strategic Planning to Implement Call Center

Governor Strickland joined the head of AT&T in Ohio to announce the company’s call center in Boardman would be adding another 150-employees to the 200-plus already working there helping wireless customers in ten states. The Governor told a room full of workers and others he considers the Valley’s economy to be one of Ohio’s hardest hit. Strickland says, “We have been knocked down, but we aren’t staying down.” When Dobson-Cellular One owned this center years ago, as many as 500-people worked there. But when that company was taken over by AT&T, employees started fearing the worst

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AT&T Ohio to Add Jobs to Boardman Call Center

Looking to work on Call Center Tender ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Tender Id : 29935969 Category : Call Center Title : Simple Telephone Survey Estimated Budget : Looking For Best Proposals Description : We are an Ireland based organization, inviting tenders from qualified and experienced service provider to perform Survey. We work to protect consumer interests and provide comprehensive awareness and education services to help them make good purchasing decisions etc. We need services to perform a nationwide survey to gather information on household expenditure of various households across Ireland. The survey can be performed by any medium i.e. via Telephone, Face-to-Face, online or a specific combination of these.

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Call Center Tender – Simple Telephone Survey

Looking to work on Call Center Project ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Project Id : 52513342 Category : Call Center Title : Domestic Sales Requirement Estimated Budget : Looking for Best Proposals Description : We are India based company looking for qualified experts for our Call center sales requirement. We are looking for centers from India only to dial in Indian business hours and call residents of Bangalore and convince them to buy movie rental membership plans. We have different types of plan and we will be paying per agent. We are looking for best proposals

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Call Center Project – Domestic Sales Requirement

Looking to work on Call Center Tender ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Tender Id : 18355066 Category : Call Center Title : Inbound Call Center Requirement India Estimated Budget : Looking for the proposals Description : We are India based organization looking for qualified and experienced service providers (From India Only) for our requirement of Inbound Call Center. Contract will be for 3 years and extendable for 2 more years depends upon performance. Scope of Service: [ A ] We are looking for call centers from the south zone of India (Karnataka, Kerala, Andhra Pradesh, Tamil Nadu and Chennai) to provide inbound call center service for our customers. [ B ] We are looking for more than 1 service provider and we may select upto 5 call centers to provide service in above 5 states.

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Call Center Tender -Inbound Call Center Requirement India

AMERICAN OUTSOURCING firm Fusion BPO Services, Inc. has set up a local unit to oversee a planned 250-seat call center that will provide outbound and inbound services to customers in Canada. The new firm, Fusion BPO Services Phils., Inc. has P10 million in authorized capital, P8.99 million of which were paid for by its American parent. Incorporators include Pankaj Dhanuka, Rajani Saraogi, Ritesh Charaborty and Gaurav Vimal, who hold one share each.

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US outsourcing firm forms RP unit; call center to serve Canada

© seier+seier+seier In a recent article, Business Green magazine questions the west's asserted reduction in greenhouse gases, citing the fact that manufacturing (a large cause of such emissions) has moved from western countries, such as the US and UK to developing nations such as China. This makes some logical sense, as countries such as China not only offer less expensive labor, but also weak or poorly enforced environmental regulation. At the very least, certification authorities that recognize “green companies” should take production sources into account when establishing …

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The Green Shadow

© seier+seier+seier In a recent article, Business Green magazine questions the west's asserted reduction in greenhouse gases, citing the fact that manufacturing (a large cause of such emissions) has moved from western countries, such as the US and UK to developing nations such as China. This makes some logical sense, as countries such as China not only offer less expensive labor, but also weak or poorly enforced environmental regulation. At the very least, certification authorities that recognize “green companies” should take production sources into account when establishing …

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The Green Illusion

Looking to work on Call Center Project ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Project Id : 13280324 Category : Call Center Title : Personal Assistant required Estimated Budget : Upto 14.95 Total Requirement : Ongoing Description : We are a UK based company looking for qualified experts for our personal assistant requirement. The selected expert needs to do carry out the following functions. Running personal errands, supervisions and monitoring, scheduling programmes’, flights and keeping us up to date with them, Making regular contacts and drop-offs on my behalf. Our estimated budget is upto 300 Euro per week and will be paid via Credit Card or Bank transfer. Interested service providers are requested to contact us as soon as possible with their profiles

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Call Center Project – Personal Assistant required

Looking to work on Call Center Tender ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Tender Id : 12358451 Category : Call Center Title : Inbound Call Center & Customer Support Service Estimated Budget : 30000000 to 70000000 GBP Description : We are UK based organization looking for qualified and experienced service provider for our requirement of Inbound Call Center and Customer Support Service. Service provider will receive telephone calls and e-mails and service provider needs to handle. Contract will be for 5 years and extendable for 2 more years. Our approximate budget is between 30000000 to 70000000 GBP. Scope of Service: A) In 2008-2009, we have received approximately 1700000 contacts via telephone and emails. B) Service provider will receive inquiries and they need to handle those accordingly as per FAQs, that will be provided by us. C) Service provider may needs to provide 24 X 7 X 365 services

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Call Center Tender – Inbound Call Center & Customer Support Service

With a number of companies turning to contact center outsourcing today to cut costs and increase customer satisfaction, there are important criteria decision makers should consider that can make or break success. Because there are some many providers offering call center outsourcing services they claim are “the best” it can be difficult to narrow down the service that truly meet a company’s needs.

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Call Center Outsourcing: Evaluating a Providers Customer Support Processes

© kennethgray In a recent Computerworld article, AMR Research Director Phil Fersht suggests that there may be more consolidation in the IT Outsourcing market. Given that the big hardware players – IBM, Dell and HP – have already jumped into the mix, it is an open question as to who the next buyer will be. Telecom? Offshore? Peripherals? Because of the historic downward pressure on services revenues, Mr. Fersht suggests two likely outcomes for mid-sized providers – either specialize or get acquired. Of course, if deals continue the …

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Who’s the Next IT Acquirer?

© red twolips The past week has seen two mega-deals where U.S.-based outsourcing providers Perot Systems (PER) and Affiliated Computer Systems (ACS) have been purchased by Dell Computer (DELL) and Xerox Corporation (XRX), respectively. Both acquisitions are interesting for what they are – and what they're not. After years of “focusing on core competencies,” both Dell and Xerox appear to be seeking to expand their reach into other aspects of their corporate clients' business. Neither of these could really be viewed as synergistic, however, as both …

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The Merger Wave

© erix! Many economists believe that we have turned the corner on the recession. Whether or not offshoring companies can take advantge of that turnaround quickly may very well depend on whether they offer customers scalable flexibility (upwards and downwards) that is greater than the flexibility that they would have with in-house personnel. What will this flexibility entail? Probably a combination of shorter terms, greater downward scalability and more aggressive termination provisions.

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Contract Length and Reluctance to Outsource

Looking to work on Call Center Tender ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Tender Id : 47485255 Category : Call Center Title : Customer Survey Estimated Budget : Looking For Best Proposals Total Requirement : Contract of 5 Years Description : We are a USA based organization, soliciting proposals from qualified and experienced service provider to perform telephone and mail surveys among 3 of our customer groups.

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Call Center Tender – Customer Survey

Looking to work on Call Center Project ? Find here new projects everyday. ITMatchOnline.com is the easiest way to find right partners across the world. Tender Details: Type : Project Id : 71703028 Category : Call Center Title : UK Survey & Lead Generation (Daily payout) Estimated Budget : upto 30 GBP Total Requirement : Ongoing Description : We are UK based Company looking for call center with minimum 5 seat for our requirement of Lead generation of Pension review for UK resident. Call center need to call in UK during Normal business hours and need to Generate the lead for UK resident those are private pensioners for the Free review of the pension to increase the pension.

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Call Center Project -UK Survey & Lead Generation (Daily payout)