Outsourcing News

Thinking of buying a digital voice recorder?  One thing to consider when deciding on a recording device is recording time.  Some recorders can store up to 250 hours of audio, but there is an important fact to keep in mind: higher quality usually means less time, and more recording time usually means lower quality.  Most digital audio recorders will specify recording time length on the highest quality setting, so look for this when making your choice. Send your audio to eDecree for transcription even if its not the highest quality.  Our transcribers are professionals with plenty of experience in transcribing low-quality audio.  We offer top-quality  at low prices.  Get the most out of your new digital audio recorder, send us your audio now! Just go to www.edecree.com.

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Tech Tip of Week: Digital Voice Recorders (Recording Time)

Inserting page numbers into your document may be one of the first things you want to do when starting a new document.  Fortunately, it is not too complicated.  Simply click on the “Insert” tab at the top of the window.  Then select “Page Numbers”.   The options menu that opens will vary in appearance depending on the version of Word you are using, but there are a few basic options that are always available.  You can choose whether you want the page numbers in the header or the footer; whether you want them in the left, centre, or right of the page; and whether you wish to show page numbers on the first page.  The default setting places the page number on the right side of the page in the header.  Most recent versions of Word will allow even more formatting options, such as chapters and subsections. When you transcribe with eDecree, page numbers are standard on all our finished materials.  We provide the best quality at super competitive prices!  Increase your productivity today; send us your audio or data and we can have it back to you in as little as 12 hours.  Please go to our website (www.edecree.com) for more details.

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Word Tip of the Week: Page Numbers

Last week, we looked at the Blackberry’s built-in audio recorder.  This week, we look at the built-in voice recorder for the Apple iPhone.  The iPhone Voice Memos tool is essentially the same as its Blackberry counterpart: one button is for starting/stopping; and the other is for accessing the tool’s options menu.  On the Voice Memos files screen, select the file you wish to send and tap Share.  You will be given the option to send the file by E-mail or MMS.  Select one and send it! And why not send it to us?  We can transcribe all those memos onto paper (along with the exact time you said them) in as little as 12 hours!  Transcribing your audio recordings allows for better record-keeping, better organization, and greater productivity.  We offer great rates and the best quality.  Go to www.edecree.com now to find out more!

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Tech Tip of the Week: iPhone Audio Recorder

If you are going to make the most of your Microsoft Word document, why not start at the very beginning.   Opening a New Document in Word that is specifically formatted to enhance the type of document you want to draft is a great way to start.   Beginning with a new document with an appropriate template makes inputting, organizing and presenting information much easier and quicker.   In Word 2007 (Mac or PC), when you open a new document, you can choose from a large selection of templates.   Most of us simply choose to start with a blank document, but for every type of document you can think of Word has multiple templates to suit it.   Whether it is a report, a letter, a fax, a memo, or something else, Word most likely has a template for it.

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Word Tip of the Week: A Brave “New Document”

Using a handheld audio recorder is a great way to make quick memos or record longer lectures and interviews.  All Blackberry phones come equipped with a audio recording feature known as the Voice Notes Recorder (VNR).  If you own a Blackberry, you can find the VNR in the apps menu.  It’s a pretty simple interface which allows you to hit the record button to start the process. Once you’re done hit the pause button.  Then hit the save button to make sure it is stored. To send the audio file by email directly from your Blackberry, simply select the audio file and hit the Menu button, and then select the “send as email” option. To ensure your audio recording is both accurate and accessible, send it to eDecree, and have it transcribed.  Lengthy audio recordings are infinitely more manageable when they are transcribed into a written format.  Even the shortest of audio recordings are more effective when they are written out.   eDecree offers highly competitive rates and unbeatable quality.  Our services are easy to use and extremely fast.  Make your life easier, send us your audio today!

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Tech Tip of the Week: Blackberry Voice Recording

Hello Everyone: To cope with increasing labour costs, we have updated our pricing over the last few days.  For all work submitted on or before Jan 28th ‘10 the old pricing will apply.  And the new pricing will apply for all work submitted after this date.  We hope to have your continued support, and we look forward to continue providing you with the exceptional qualty and service as we always have. Thanks Mona Datt

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Please review our updated pricing lists

There are instances where you might want a transcript of a video that you’ve made, perhaps of a seminar or an interview.  In such cases, instead of providing us with a video when requesting a transcript, you can provide an mp3 which is much smaller and quicker to upload.  There are several free tools out there, one of which is Switch and is created by a company called NCH.  It is available @ http://www.nch.com.au/switch/mp3.html .  It is fairly simple to download and set up.  Once you’re done setup, you can use it to convert various different file formats to mp3 fairly quickly.  And then, all you have to do is register @ www.edecree.com and upload your files using our web based file upload system.

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Extracting mp3 from video files

With so much multimedia content available online today searchability of your content through Google and other search engines is important to drive traffic to your site.   Providing an audio to text transcription of your content gives search engines the ability to catalogue your videos when crawling through your site.     Currently, video sites such as YouTube provide this ability to a limited extent through the keyword feature.   Wouldn’t it be cool if someone could get to your video by searching for a phrase mentioned in your content?     This feature would be such a convenience in the online educational and informational video market.   You go to a site and type in text that you anticipate will be spoken in the video and receive a catalogue of all the videos that use that text.   Imagine that you’re a journalist looking for multimedia clips online.   With a few short keystrokes you will have access to relevant audio and video clips that you can quote.   If you’re the owner of premium content worried about giving away too much information, this would be the ideal way to provide your potential clients with a teaser with very little marketing investment.   They can be directed to your site using a search engine such as Google which can catalogue your content using the transcript text.

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Improving video searchability with transcripts

When using an audio transcription service, you will often have situations where you need to get content off a CD uploaded to the company doing the transcription.  In most cases, companies such as eDecree will have an online file upload service available which will accept audios in any digital format.  It is cheaper to upload the audios this way than snail mailing the CDs to the company.  Here are the steps you could follow using a free application available online to extract the audios from the CD and upload them in mp3 format.  – You will have to download an application like CD-DA X-Tractor so that you can “rip” the CDs and convert the audios on each of them into mp3s. – The application I have mentioned above is available online completely free, and can be downloaded from http://xtractor.sourceforge.net/intro.html .  It will let you extract the audios from the CD into mp3 format and copy it to your PC. After extracting the file, if you want to forward the file to eDecree to have it transcribed. – Register on the eDecree website at https://www.edecree.com/RegistrationUI.aspx . – Once you have registered, it will automatically take you to the page where you can upload your audio files.  Please enter the required information in the form and attach your audio files

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Extracting audios from CDs to request transcripts

If you are a criminal defence lawyer, at least in Ontario, Canada, intending to use a transcript during your trial, you aren’t obligated to provide the Crown with a transcript of the police questioning of parties involved, while the Crown definitely has this obligation. If you’re the defence, then why not take advantage of this to take the other side by surprise?  A verbatim transcript definitely goes much further than your notes from videos of the police investigation. I’m sure your client would appreciate this upper hand especially considering it costs around $100.00 for a transcript for an hour long interrogation.  At $2.50/ page for a Court ready transcript, considering the return, this expense is definitely worth it.  eDecree provides transcripts of police recordings and other legal proceedings .  At $2.50/ page for a standard Court formatted transcript that you can use for trial prep as well as during the trial during your questioning, it’ll give you the edge and the element of surprise that goes a long way.

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Criminal Defence lawyers gain an upper hand with transcripts of police interrogations

Every time I speak to a lawyer, including my husband, about the possibility of outsourcing the Legal back office, the first reaction I get is that they can’t live without their assistants.  Who would do the filing?  Who would call the client to arrange appointments? We’re not talking about replacing the Legal Assistant.  We’re talking about complimenting him/ her.  Pushing the different tasks down the office totem pole is the best way to maximize returns.  Depending on the size of the practice, there’s different ways to do so: ·   Sole Practitioner looking to get the job done? Having seen my brother-in-law and several of my husband’s friends set up their solo legal practices in various area of law, one thing is for certain.  They start up just like any other start up out there.  They are short of cash and cannot afford an assistant, but will admit that the first thing would do once they could afford one is to hire one.  Which means that they do require someone to do what an assistant would otherwise do.  Type up their dictation, update edits in their documents, file their papers, set up appointments with clients, etc.  require all and having set up a business myself.  Do not have the need for a full-time legal secretary, but still have correspondence that needs to be typed? Outsource the simple and time consuming task of dictation to the experts @ eDecree. ·   Small to Mid-Sized Firm looking to improve efficiency? Assuming 1 assistant per lawyer, output is limited by the bandwidth of your assistant Limiting the number of files you can handle Resulting in multiple day waits for your letters to be transcribed causing delays Why hire an additional assistant? Reduce costs by dividing the type of tasks that need to be done. The assistant performs tasks which require onsite support, while outsourcing repetitive tasks such as transcription to the experts @ eDecreeBy outsourcing your dictation, you free up considerable time for your legal assistant to take care of higher priority tasks such as scheduling and file management

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Complement the Legal Assistant

In the last post, I introduced the fact that you will need to analyze your business to see what to outsource.  The reason is that business is all about margins, and core competencies.  If your core business is providing insurance services and processing claims that come in as a result, why would you have a large team in the office typing up the correspondence that goes with providing those services?  Your team should consist of people that are able to sell those services (sales), and people who are able to respond to claims coming in from current clients (customer service).  In some cases, insurance companies even go the next step and outsource the claims handling as well, such that they are essentially the sales arm for an underwriting organization. The insurance company in this case has recognized that their core competency is doing sales.  So their biggest cost is their revenue producing sales staff.  Notice that I used the term “revenue producing”.  That’s your goal as a business owner, to make a profit beyond what you are paying your staff.  If your only fixed cost is your revenue producing staff, then you can effectively increase margins.  How do you analyze your current resources to see what can be outsourced?  Follow the steps below to chart out your team’s activities.  It might seem like a tedious process but it’ll help you determine how your resources are being spent to perform your core business, and hopefully also to assist in cost cutting measures as a result.  I would recommend doing this in a spreadsheet program of some sort.  It’ll help make the math easier. List all the individuals/ teams currently in your staff, and what you pay them.  Assign an hourly rate to each one of them. Speak to them briefly and list what each of them do.  Assign a percentage to each task they do if they do multiple tasks.  If they work over-time, list that as well, including any compensation that goes with the overtime

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What does your staff do that isn’t your core competency

In most cases you are so engrossed in your business and its day to day operations that you are unable to see the potential cost savings that outsourcing can provide.  Large businesses bring in process consultants to advise them on the advantages of outsourcing.  And it isn’t because the businesses themselves aren’t aware of the benefits that such cost cutting measures can provide.  It’s because a third party bird’s eye view provides the feedback that is often unattainable when you are sitting in the company and have set it up a certain way to meet the daily needs of your business.  Such process consultants are often beyond the scope of most small and medium sized businesses.  But a few simple logical steps will allow you to quickly assess which portions of your business you can actually outsource, and which you need to keep inhouse.  Because a business can only grow in size and profits by making a margin off its processes, and if you are able to make a higher margin off certain business processes by outsourcing them without negatively affecting your business, why not? Over the next few weeks, I will be writing about the different steps you can follow all the way from assessing your business for its outsourcing potential, all the way to ensuring that your business grows in margins while keeping fixed costs as low as possible by outsourcing efficiently. For those of you who are unclear on the difference between outsourcing, offshoring, and other such jargon that I will be referring to, please refer to my post on the same . 

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Introduction

Having been through engineering school not too long ago, I remember wishing that I could pay attention to the professor instead of scrambling to take notes.  That was in the days of tape recorders. Today, with the proliferation of cheap digital recorders in the $50 range, they are a must have for all students.  We have several students who use our service to make what I wished for their reality.  They walk into class, sit at the front of the class with their digital recorder, or maybe place the recorder on the lecturer’s desk if he’s comfortable with being recorded, and get transcripts for the lecture instead of making sure they write down every spoken word. An hour long lecture can run anywhere from $32 to $55 depending on how quickly they want it back, and the template used for the transcript.  The students could choose to pool their resources as a class and bring down the cost per lecture to anywhere from $1.00 to $3.00 per lecture depending on the size of the class.  An entrepreneurial student could go a step further and make some extra cash on the side.  All you’d have to do is co-ordinate the transcript program for your class.  Which student wouldn’t want that? That’s an example of how eDecree’s transcription service makes a student’s life easier while helping the entrepreneurial ones make some cash. Here’s one about taking outsourcing to the extreme:  MBA students outsourcing project works What was intriguing in this one was the organized fashion in which the company that the reporter referred to had actually set up the operation.  You could either trade project reports or get a project report created for a fee.

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Students catch onto the wave of outsourcing

Have you ever imagined how important the back office process is for the success of any organization? All of us realize the importance of this, but the fact also remains that most of us are actually reluctant to do this work. Outsourcing is one source through which you can stop doing the work, yet your task will be completed in time. Outsourcing is here to stay and more and more business processes are being outsourced. Back office outsourcing is the perfect solution to all your back office related work queries and worries. Most business owners feel that, outsourcing the core process of their business is more beneficial then outsourcing the back office processes . Well this is entirely up to you. Think carefully and decide what will be profitable for your business. For many businesses back office outsourcing has provided to be a great way to maximize productivity. Outsourcing makes lots of sense; simply because it is beneficial is many ways for your business.

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Do You Need Back Office Outsourcing?

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List Of Blog Directories

Search Engine optimization Glossory Algorithm – The formula that determines how a web page will rank in the search results pages of a search engine. Title Tag – Meta information tag inserted at the top of a web page, and displayed in the browser bar. Meta Tag – The group of page definitions coded into a website – the most important from an SEO point of view being the TITLE , DESCRIPTION and KEYWORDS tags. ALT text – The text that appears when you put your mouse on top of an image or a picture. Cost-per-Click (CPC) – The base unit of PPC where an advertiser pays the cost each time a web user clicks on a link that leads to their website. Many consider CPC as one of the most cost-effective forms of Cost-Per-Lead(CPL) Conversion – Incoming traffic that turns into a sale, request for information, newsletter registration, or forum registration. Conversion is the single measure to justify investment in online advertising campaigns. Doorway Page – Web pages, often specifically engineered to rank highly on search engines – also known as Gateway Pages. Excessive use of such pages can lead to search engine penalties.

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Search Engine optimization Glossory

MUMBAI : A dearth of skilled professionals has forced BPOs to look for other avenues to acquire talent, one of them being campuses. For years, corporates and banks have been visiting campuses to recruit students for various operations, but BPOs have emerged as new visitors on the block.BPOs like Genpact, Accenture and vCustomer are visiting campuses of top B-schools and recruiting management professionals for high-end work like analytics, research and legal processes. Also, niche BPOs like Hurix Technologies and Aranca, a Mumbai-based BPO specialising in financial research, have started visiting campuses of top-notch B-schools.Piyush Mehta, senior VP-HR, Genpact, says that they recruit freshers for high-end jobs like F&A and analytics. This year, Genpact has recruited around 45-50 students and they plan to recruit 50 more before the recruitment season ends. Genpact has visited the Delhi School of Economics, FMS , IISc, XLRI and IIMs. The organisation has also hired students from Columbia University and Ivy League. read further on http://economictimes.indiatimes.com/articleshow/1413570.cms

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A dearth of skilled professionals has forced BPOs

We offer Business Process Outsourcing [ BPO ] solutions to our global clients by leveraging process, domain and people management expertise. Our BPO Services include – Finance & Accounting, Supply Chain Management, Transcription Services, Business Transcription, Customer Relationship Management, Leads Generation, Data Conversion Services, Form Processing, Legal Consulting Service Business Process Outsourcing (BPO) can be defined as the transfer of an organization’s entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery. By doing so, BPO helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders’ value. Though IT Outsourcing has been happening for so many years, an increased momentum has been witnessed since the late 1992s due to the rise of Internet and Communication technologies.

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We offers world-class Offshore Outsourcing & Consulting Services

BPO industry in Asia is expected to grow at the annual rate of nearly 14% till 2008, generating six million new jobs by 2015, according to United Nation Development Programme (UNDP)’s Asia-Pacific Human Development Report 2006, released in Phnom Penh. The global outsourcing market has grown phenomenally from $570 billion in 2002 to an estimated $1.2 trillion in 2006. India accounts for over 40% of the global BPO market. India’s dominant position has meant that services account for nearly 26% of South Asia’s exports. Within services—business process outsourcing and shortterm migration emerge as the most important segments. Of the top 10 BPO destination in the world, five are in Asia

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Asian BPO sector to grow 14%